Terms of service

LAVANDA STYLE

Terms of Service

Effective Date: April 2025  ·  lavandastyle.com


1. Overview

Welcome to Lavanda Style! These Terms of Service ("Terms") govern your use of our website located at lavandastyle.com and all purchases made through it. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

Lavanda Style is a fashion brand offering curated clothing and accessories. We are committed to delivering quality products and an exceptional shopping experience.

If you do not agree to these Terms, please do not use our website or services.


2. Account & Use of Website

By using this website, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent.
  • The information you provide is accurate and up to date.
  • You will not misuse the website, engage in fraudulent activity, or harm other users.

We reserve the right to terminate or restrict access to any account found in violation of these Terms.


3. Products & Pricing

All product descriptions, images, and pricing on lavandastyle.com are subject to change without prior notice. We make every effort to display product colors and details accurately; however, actual colors may vary slightly due to monitor settings.

Prices are listed in Indian Rupees (₹) and are exclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices at any time.

In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.


4. Orders & Payments

4.1 Order Confirmation

Once you place an order, you will receive an email confirmation. This confirmation does not guarantee dispatch — it is an acknowledgment that we have received your order. We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

4.2 Payment Methods

We accept the following payment methods:

  • UPI
  • Debit Card / Credit Card
  • Net Banking
  • Cash on Delivery (COD)
  • Lavanda Store Credits (Lavanda Wallet)

COD orders may carry an additional handling charge, as indicated at checkout.

4.3 Payment Security

All online payments are processed through secure, encrypted payment gateways. Lavanda Style does not store your card information.


5. Shipping & Delivery

We aim to dispatch all confirmed orders within 1–3 business days. Delivery timelines vary based on your location:

  • Metro Cities: 3–5 business days
  • Tier 2 / Tier 3 Cities: 5–8 business days
  • Remote Areas: 7–12 business days

Delivery timelines are estimates and may be affected by courier delays, public holidays, or unforeseen circumstances. Lavanda Style is not responsible for delays caused by third-party logistics partners.

Shipping charges (if any) will be displayed at checkout before payment.

Once your order is shipped, a tracking link will be sent to your registered email address or phone number.


6. Returns, Exchanges & Store Credits

At Lavanda Style, we stand behind the quality of every product we ship. Please read our policy carefully before placing your order.

6.1 Eligible Reasons for Return / Exchange

We accept return or exchange requests ONLY under the following circumstances:

  • You received a damaged or defective product.
  • You received the wrong product (incorrect item sent by us).
  • There was a size error from our side (i.e., the size dispatched does not match the size you ordered).


⚠️ IMPORTANT

Returns or exchanges are NOT accepted for reasons such as change of mind, personal preferences, or incorrect size selected by the customer. Please refer to our size guide before placing an order.


6.2 Return / Exchange Request Window

All return or exchange requests must be raised within 48 hours of delivery. Requests raised after this window will not be entertained.

To initiate a request, contact us at:

  • Email: office@lavandastyle.com
  • Subject line: "Return/Exchange Request – [Order ID]"
  • Include: Order ID, reason for return/exchange, and clear photos of the product (mandatory for damaged items).

6.3 Conditions for Eligible Items

To be eligible for a return or exchange, the following conditions must be met:

  • Items must be unused, unwashed, and undamaged.
  • Original tags and packaging must be intact.
  • Items without original tags or in used/washed condition will not be accepted and will be returned to you at your cost.

6.4 Store Credits (Lavanda Wallet)

Lavanda Style issues refunds exclusively as Lavanda Store Credits, credited to your Lavanda Wallet. We do not process refunds to original payment methods or bank accounts.


💰 STORE CREDITS

Store Credits are issued to your Lavanda Wallet and can be used on your next purchase at lavandastyle.com. Credits do not expire and hold monetary value equal to the amount credited.


6.5 Return Charge — ₹100 Deduction

A flat return/reverse shipping charge of ₹100 will be deducted from all return or exchange refunds, regardless of the order value. The remaining amount will be credited as Lavanda Store Credits.

Store Credits Calculation Example:

Store Credit = Order Value − ₹100 (Return Charge)


Order Value

Return Charge

Store Credit

Net Benefit

₹500

₹100

₹400

₹400 credit

₹1,000

₹100

₹900

₹900 credit

₹1,500

₹100

₹1,400

₹1,400 credit

₹2,000

₹100

₹1,900

₹1,900 credit


6.6 Exchange Process

If you wish to exchange an item for a different size (due to a size error on our part):

  • Raise a request within 48 hours of delivery with photo proof.
  • Our team will verify and approve/reject the request within 1–2 business days.
  • Reverse pickup will be arranged by Lavanda Style within 2–3 business days.
  • Once the returned item is received and passes quality inspection, the replacement will be dispatched within 1–2 business days.
  • If the requested size is unavailable, Lavanda Store Credits equal to (Order Value − ₹100) will be issued.

6.7 Return Process (Store Credit)

If you are returning a damaged or incorrect item:

  • Raise a return request within 48 hours of delivery with clear photo/video proof.
  • Lavanda Style will review and approve the request within 1–2 business days.
  • Reverse pickup will be scheduled within 2–3 business days.
  • Once the item is received and quality-checked, Lavanda Store Credits (Order Value − ₹100) will be credited within 2 business days.

6.8 Items Not Eligible for Return / Exchange

The following are excluded from our return and exchange policy:

  • Products purchased during sale events, flash sales, or with discount codes.
  • Items returned without original packaging or tags.
  • Items that show signs of use, washing, or alteration.
  • Innerwear, accessories, and items specifically marked as non-returnable on the product page.
  • Returns or exchanges requested after 48 hours of delivery.


7. Order Cancellations

Orders can be cancelled only before they are dispatched from our warehouse. To cancel an order, contact us immediately at support@lavandastyle.com with your Order ID.

Once the order has been dispatched, cancellation is not possible. In such cases, you may raise a return request upon delivery as per our return policy above.

Cancelled orders (pre-dispatch) will be refunded to the original payment method within 5–7 business days.


8. Lavanda Store Credits (Lavanda Wallet)

Lavanda Store Credits are digital credits stored in your Lavanda Wallet account. The following terms apply:

  • Store Credits are non-transferable and non-encashable (cannot be converted to cash).
  • Store Credits do not have an expiry date.
  • Store Credits can be used to purchase any product on lavandastyle.com.
  • Partial use of Store Credits is permitted — any unused balance remains in your Lavanda Wallet.
  • Store Credits cannot be used to purchase gift cards or other store credit.
  • In the event of account termination due to policy violations, Store Credits may be forfeited without liability to Lavanda Style.
  • Lavanda Style reserves the right to modify the Store Credits program with prior notice.


9. Discount Codes & Vouchers

Discount codes and vouchers are subject to the following conditions:

  • Codes are single-use unless stated otherwise.
  • Discounts cannot be combined with other offers unless explicitly permitted.
  • Voucher amounts deducted at the time of purchase are non-refundable on returns or cancellations.
  • Lavanda Style reserves the right to revoke vouchers found to be misused.


10. Privacy Policy

Your privacy is important to us. By using lavandastyle.com, you agree to the collection and use of information as described in our Privacy Policy (available on our website). We collect information such as name, email, address, and payment details solely to process your orders and improve your shopping experience.

We do not sell, rent, or share your personal data with third parties for marketing purposes.


11. Intellectual Property

All content on lavandastyle.com — including logos, product images, descriptions, branding, and design — is the exclusive property of Lavanda Style and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or use of our content is strictly prohibited.


12. Limitation of Liability

Lavanda Style shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our maximum liability in any matter shall be limited to the value of the product purchased.

We do not guarantee uninterrupted or error-free access to our website. We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.


13. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

For any grievances or disputes, please first contact our customer support team at support@lavandastyle.com. We are committed to resolving issues amicably.


14. Changes to These Terms

Lavanda Style reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to lavandastyle.com. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

We recommend reviewing this page periodically to stay informed of any updates.


15. Contact Us

For any questions, concerns, or assistance, please reach out to us:


Brand

Lavanda Style

Website

lavandastyle.com

Email

Phone

office@lavandastyle.com

8891887088


Thank you for shopping with Lavanda Style. We appreciate your trust.